Return & Refund

Return & Refund Policy

At Gizmo Galaxy, we value your trust and aim to provide a smooth, worry-free shopping experience. If you’re not completely satisfied with your order, our return and refund policy is here to assist you.

✅ Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and returned in their original packaging.
A proof of purchase (order confirmation or invoice) is required for all returns.

🚫 Non-Returnable Items

Used, damaged, or altered products
Items purchased on final sale or clearance
Opened smart gadgets (e.g., watches, earbuds) unless proven faulty

💰 Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection.
If approved, your refund will be processed within 5–7 business days.
Refunds are issued to the original form of payment (if applicable), or via store credit for cash-on-delivery orders.

🚚 Return Shipping

Return shipping costs are the customer’s responsibility, unless the item received was faulty or incorrect.
We recommend using a trackable shipping service to avoid lost returns.

🔄 Exchanges

We only offer exchanges for defective or damaged items. If you'd like to request an exchange, please contact us first so we can guide you through the process.

📩 Start a Return

To initiate a return or request a refund, contact our customer support team:

📧 Email: peerzada232@gmail.com
📞 WhatsApp: +971 52 243 0075

We’re here to help make sure your experience with Gizmo Galaxy is stellar. 🌌